We want you to be confident in every purchase from Ultrascope Medical Supplies.
Returns
If an item arrives damaged, faulty, or different from what you ordered, please contact us within 7 days of delivery via WhatsApp on 0720 018916 or email ultrascopemedical@gmail.com with your order number and photos of the item. We will arrange a replacement, repair, or refund as appropriate.
For hygiene and safety reasons, certain consumable and single-use items (such as gloves, masks, and other disposable products) cannot be returned once opened, unless faulty.
Warranty
Most equipment we supply carries a manufacturer’s warranty, which typically ranges from 6 months to 2 years depending on the product and brand. The specific warranty period for each item is confirmed at the time of order and, where available, noted on the product page.
Warranty covers manufacturing defects under normal use. It does not cover damage from misuse, unauthorised repairs, or normal wear and tear of consumable parts.
How to make a warranty claim
Contact us with your order number, a description of the fault, and photos or video where possible. We will guide you through the manufacturer’s warranty process or arrange servicing where available.